Property Management: commonly asked questions
GBR is a full-service vacation rental management company. We manage and rent privately owned condos, townhomes, villas and more that are investment properties. We do everything from maintaining the property, cleaning every nook and cranny, finding people to rent the properties, and managing the tricky accounting perspective of a rental property. We take pride in offering our guests a wonderful beach experience and vacation. We work closely with our Owners to make this possible for each and every family. We like staying small so we can truly focus on quality versus quantity. Too many companies are losing focus on the care and uniqueness of properties. Instead, other management companies are focusing on operations and dollar signs to run their businesses. Each of our staff members has a huge heart in this industry and are motivated to provide experiences for our guests that we have grown to love as locals. We take pride in what we do and appreciate any opportunity that may come our way to protect your investments.
GBR manages short term vacation rental condos, townhomes, and villas in the Destin, 30A, and Miramar Beach areas. Our strongest reputation is built in the Sandestin® and Tops’l Resorts, however we would love the opportunity to protect your investments.
Easy as 1, 2, 3. We have useful property management information packets we can email/print for you. We are available seven days-a-week to discuss your needs. Once a decision is made, our electronic contracts make it easy to sign and save the required documents needed for our rental program. From there, our team of busy bees get to work to implement your property, create your marketing, setup your account, etc. You instantly kick back and relax, and let us do what we love to do!
GBR can normally be active with your marketing and full implementation within 48-72 hours of receiving a signed management contract. As long as we have access to the unit, we can make magic happen just like that.
We have two offices and several conveniently located storage units. Our main office and storage facilities are located within the Sandestin® Resort’s Beachside II building. This prime real estate allows us a huge advantage with guest, owner, and vendor interaction. We can conveniently respond to almost anyone’s needs and serve as great informational/area guides. Our storage facilities allow us to keep linen, terry, supplies, and more on hand so we can act quickly to almost any need. All of our properties receive the same level of service and experience as we grow as we are focused on doing things the right way the first time. Our off-site office locations are in the Miramar Beach & Santa Rosa Beach areas where we have extra storage and organize most of our behind-the-scenes processes.
GBR uses an awesome app software that allows us to push real-time messages and content out to guests. With this app, guests don’t have to physically check-in and get worried about getting lost trying to find an office or even waiting in line to pick up keys. Our keyless locks and app make checking in and out a breeze, and with a tight-knit community of security, guard, and building staff, GBR responds to any concerns promptly and professionally.
In properties where we are allowed to control our own maintenance teams/vendors, we do. We try to fix what we can in-house and only outsource for items that need more skill/experience (HVAC, appliance repair, etc). Professional floor/upholstery cleaning as well as the annual deep clean are completed as needed and billed accordingly to the Owner. We are always conscientious about costs and have built great, honest relationships with our preferred vendors who not only strive to offer you the best rates, but also the peace of mind that if a repair is more than replacement, you’ll be the first to know. As things pop up, we work to get them fixed in a timely manner. If you prefer to do things yourself and it can wait, it’ll wait. If you prefer for us to handle it all, all the time, we are prepared to do that as well. We provide free basic batteries, air filter replacement, and 60 watt lightbulbs for each of our properties (as allowed by HOA’s).
We have a damage protection program that protects both Owners and each of your GBR-booked guests. Guests pay a non-refundable fee per reservation which is held in a GBR account until a claim is filed that something has been accidentally broken by a guest. Forget $300 glass topper bills and replacing bed sets that were just purchased last year. Guests don’t walk away owing more than they paid for their vacation, and they eventually return because of that safety net we provide. Mistakes happen, and we get it.
It’s your home. Visit when you want, and let us manage it the rest of the time! We like to be easy to work with, and don’t want to restrict your usage when you love it best. Book your property 2-3 years in advance for your annual trip or call us the day of to see if it’s still open. We also offer our Owners discounts for themselves and their family/friends if they need extra places to stay, whether your property is booked or you need room for 20 more!
Guests pay an administration, housekeeping, and damage protection plan fee. They cover your base rate and tax as well (GBR submits taxes on your behalf). GBR covers any processing/handling charges by the banks and credit card processing companies. Owners do not pay any amenity fees, credit card shares, etc. Owners will see the base rate minus our GBR commission posted on their monthly owner statement, and that’s it.
We can process direct or online bookings 7 days a week (online 24/7). We accept most major credit cards and require full payment no later than 30 days before the scheduled arrival (to protect our Owners). Cancellations within 30 days of arrival must have optional travel insurance to be reimbursed; cancellations more than 30 days in advance receive a full refund minus administration fee + tax. Persons under the age of 25 are not permitted to stay without an adult (and we take our contract rules very seriously). No smoking. No pets. No parties. For more policies, CLICK HERE.