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You are here: Home1 / General Information & FAQ

Gibson Vacation Rentals FAQ’s

  • Where can I find the best deal for a Gibson Beach Rentals-managed property?

    Here, on our website!  Save more by booking direct to avoid extra fees from other listing sites. We have filtered search results and easy navigation. Don’t forget to check out our Year Round Specials and Flash Sales for even better deals!

  • How do I book?

    Use our website to book online as it is an easy, stress-free process that is available 24/7.  Start by going to the Vacation Rentals page and use our Property Search.  Our search functions are customizable!  After picking out your favorite unit, use the Book It button to confirm your dream vacation!

    If you prefer to book over the phone, please call out roll free reservation number at (866) 369.0292.

  • What happens after I book?

    After you book, you will receive a few emails from us to ensure you have everything you need for your vacation:

    • Payment confirmation – instant confirmation is emailed after your payment has been processed. If multiple transactions are processed on the card on file, you will receive individual payment confirmations for each transaction.
    • Rental contract – our contracts can be electronically signed for ease-of-use and future reference. Simply follow the how-to instructions in the email we send to you, and the signed contract will be copied to both our office and your email! This contract is required to be signed within 3 days of booking to confirm access to your booked unit.
    • GBR app invitation – we have a really great smartphone app that will have all your access information contained within. You can also use the website version of the app in case you do not want to use our app.  For security purposes, you will not see door and property access codes until the day of your arrival.
Book Direct and Save with Gibson Vacation Rentals

  • What time is check-in and check-out?

    Our check-in time is 4:00PM CST.  Our check-out time is 10:00am CST. Unauthorized early arrivals and late departures are not guaranteed and will incur additional fees.

  • Can I request early arrival?

    We cannot guarantee early check-ins, but if we are able to grant early access to your booked unit, we will contact you promptly on the day of your arrival or prior to. Additional fees will occur.

  • What do I do on my check-in day?

    So easy – all you have to do is just show up to your booked unit on the day of your arrival at the 4:00PM CST check-in time.  There is no need to check-in at our office or any other location as no one wants to get lost on their first day of a vacation!

    Make sure to download our awesome, user-friendly GBR app before your arrival as well. For security purposes, we will not make your door and property access codes available to you until around Noon CST on the day of arrival. Please do not enter the property prior to 4:00PM CST.

  • Where do I find directions to the property?

    In the GBR app, on the Dashboard tab, tap the main photo of your unit. On the Property Details page, you will see the property address right below the unit photo. If you continue to scroll down, you will also find the local driving instructions labeled “Directions.

    You can also find them in your rental contract. On the first page you will see the full address for use in your GPS and then driving directions immediately following.

  • What do I do if there is an emergency after-hours?

    For unit or access code-related emergencies that happen after our office hours, please call (850) 460.9221 to reach our after-hours service. For security emergencies, please call the resort security line listed below.

Sandestin Resort Security

(850) 267.5001

Tops’l Resort Security

(850) 267.9229

  • Is Travel Insurance an option to add to my booking?

    Yes, and we strongly recommend adding the coverage to protect your investment so you do not forfeit all your hard-earned money. Review more Travel Insurance details on our Policies page.

  • Can I cancel and what penalties are there if I do?

    Daily/Weekly Reservations cancelled a minimum of 45 days prior to the scheduled arrival date will result in a full refund of your prepayments less a $200.00 cancellation fee plus tax. Reservations cancelled between 45-30 days prior to your scheduled arrival will result in a refund of half of the “Rent Charges Total” plus tax and full “Housekeeping Charge” plus tax. Cancelling your reservation for any reason within 30 days of your scheduled arrival will result in complete forfeiture of Total Booking Charges.

    Monthly (snowbird) Reservations cancelled a minimum of 60 days prior to the scheduled arrival date will result in a full refund of your prepayments less a $200.00 cancellation fee plus tax if pricing has been confirmed and a contract has been signed. Cancelling your reservation for any reason within 60 days of your scheduled arrival will result in complete forfeiture of Total Booking Charges.

  • What kind of damage deposit is there?

    Gibson Beach Rentals has chosen to protect our Guests against damage by participating in the Accidental Rental Damage Protection Plan. This one-time fee included in every reservation protects our guests for up to $750.00 worth of unintentional damages. We have elected to protect our guests in this manner from cashed damage deposits that they never see back in their hands or checks with your personal information that never get returned. The non-refundable fee covers you for an accidental lamp breaking, coffee table damage that your little munchkin accidentally fell upon, or even broken wine glasses from the sunset girl’s night. We want to eliminate the stress you may have for these unpreventable accidents. No one likes a bill for something after they have returned home.

  • How do I get logged onto the internet once I’m there?

    Go to your trustful GBR app. On the main Dashboard tab, tap the photo of your unit. Then, on the Property Details page, scroll down and tap Wifi Access/Support.

  • Can I hold a unit?

    Unfortunately, no. We are unable to process holds without the deposit/payment due.

  • How much do I have to put down upfront? When is the rest due?

    • If you are booking more than 45 days before your arrival date: 1/3 of the grand total is due at booking. The remaining balance is automatically processed against the card on file 45 days before your arrival date.
    • If you are booking within 45 days of your arrival date: Full payment is due at booking.
  • What is an amenity card, and how do I add it to my reservation?

    • Sandestin Resort – Amenity Cards are not available for a guest to purchase directly. Sandestin Resort terminated use of the amenities card by the following individuals: FRBOs, independents, or any other independent property management guest(s).
    • Tops’l Resort – Owner(s) of property reserved must belong to the Resort Amenity Program in order for the guest to purchase the Amenity Card. This is not available for all properties – please contact our office for a list of details prior to booking. Refunds are not provided for any reasons associated with the amenity card.

Gibson Beach Rentals

1 Beachside Two Drive - Suite A
Miramar Beach, Florida 32550
ph: (866) 369.0292

fax: (888) 511.3983

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