We had a wonderful vacation, but a big shout out to Gibson Beach Rentals. We mistakenly left a valuable item behind and were already four hours away from the rental. Richard helped us have our item mailed back to us. He understood the urgency and was so sympathetic. What a wonderful customer service experience.
Response from Gibson Beach Rentals, Inc.
Thank you so much for your review and kind words! We are delighted to hear that Richard was able to assist you with your lost item, and are so happy that you enjoyed your time with us! We hope to welcome you back again soon!
Submitted on Jul 4, 2022
My family had a blast during our vacation! We love going to the Village at Baytown Wharf and we love staying at The Pilot House. It’s always clean! 328-330 Lockout was such a great place. Very clean! Being able to walk out the back door and be at the pool was a huge plus. Our bed was very comfortable. I usually don’t sleep much but was able to sleep late everyday. That meant so much to me. I can’t think of one thing that we didn’t like about our stay! We would love to go back and stay on our next trip back to The Village At Baytown Wharf.
Response from Gibson Beach Rentals, Inc.
Thank you for your review and feedback! We are glad you enjoyed the property and everything it has to offer. We look forward to hosting you again in the future!
Submitted on Jun 13, 2022
All the Ladies I spoke to were very helpful in making my reservation’s I stayed at this property because of having to evacuate for hurricane IDA everyone of the Ladies were so helpful kind and informative!!! I will definitely stay there next time I go to sand destin. Very pleased ��
Response from Gibson Beach Rentals, Inc.
Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff helped make your stay enjoyable. We hope to welcome you back soon!
Submitted on Sep 23, 2021
Our condo was perfect! We were steps from the pool and gym. It was only a 10 minute drive to the beach or the TRAM is available. There is a good variety of restaurants and plenty for kids to do. Very family friendly resort.
Response from Gibson Beach Rentals, Inc.
Thank you for your valuable feedback on your recent stay! We do hope that you will book again with Gibson Beach Rentals!
Submitted on Aug 12, 2021
Everything was convenient great location easy access will stay again
Response from Gibson Beach Rentals, Inc.
We are so glad you enjoyed your stay and look forward to you coming back in the future!
Submitted on Jun 21, 2021
Nadia went above and beyond to extend my stay twice. She was so patient, polite and professional. I honestly think you can really determine the quality of your staff when the customer encounters a need. In this case , Nadia was someone you should recognize and value. Thanks Nadia again for making our extended stay fabulous!
Response from Gibson Beach Rentals, Inc.
Thank you so much for the feedback! We are so glad you had a great Gibson Experience!
Submitted on Mar 20, 2021
Good- We have stayed at Baytowne several times. This condo was smaller than others we stayed in. The master also did not have a bathroom. That was the only downside for us.
Response from Gibson Beach Rentals, Inc.
Thank you for this kind review Tina. We're pleased to see you enjoyed your stay in this lockout unit in Baytowne Wharf close to many amenities! We hope the minor inconveniences did not deter you from having a wonderful and much deserved vacation getaway, We truly hope to have you stay with us again soon here on the beautiful Emerald Coast!
Submitted on Oct 17, 2020
We stayed for my soon to be sister in laws bachelorette trip! The pilot house was the perfect place! We had plenty of room for 8 girls to stay. The condos location was walking distance to the pool, which we enjoyed almost every evening, also walking distance to the shuttle, which brought us to the beach. Our condo was also walking distance to the wharf where we ate at several great restaurants. They had so many great things we only left the “property” once to go out on a pontoon boat. Big shout out to Julie who works with the shuttle service. When we couldn’t find an Uber or taxi to our boat rental location Julie was able to secure us a shuttle ride to and from the rental location at a very good rate. Honestly we all plan on returning to Baytown wharf and the Pilot House with our families in the future!
Response from Gibson Beach Rentals, Inc.
Thank you for this amazing review Katlyn. We are beyond pleased to see you and your friends had a wonderful vacation! We are so glad the lockout rental option provided enough space for everyone to stay comfortably and that the condo is so close to many amenities for you to enjoy in the area! We truly hope to have you, your friends and family stay with us in the near future on the gorgeous Emerald Coast!
Submitted on Jul 23, 2020
Home was clean. Love close access to pool and Warren. Plenty of food and quick drive over to grand Blvd, avoiding traffic on 98. I would rent this again.
Response from Gibson Beach Rentals, Inc.
Hi Maryann,
Thank you for the awesome review! We're happy to hear you and your family had a wonderful time at Pilot House. Thank you for choosing Gibson Beach Rentals and we're looking forward to having you again!
Submitted on Sep 24, 2019
Overall the experience was good, the parking leaves a lot to be desired, the condo was clean, beds were not the most comfortable, but clean. The noise due to construction was absurd, but that is obviously not something that could have been prevented. The community is growing...the beach tram was excellent!! It was nice to not have to travel back in forth in your private vehicle. The pool was nice, easily access from the condo. For the price the ammenities could be updated, also the options for things to do could be easier to use, overall 4/5 stay
Response from Gibson Beach Rentals, Inc.
Hi Leah, thank you for the review. We do apologize about the construction noise unfortunately they are still working on the roads. We hope this didn't put a damper on your vacation and we're looking forward to having you stay with us again soon! Thank you for booking with Gibson Beach Rentals and safe travels!
Submitted on Aug 25, 2019
Nice place for a small family get away. close to the pool; Baytowne Village and tram stop! I would stay again.
Response from Gibson Beach Rentals, Inc.
We are so happy that you enjoyed the pool, Baytowne Village, and the trams. We would love to have you again, especially because we offer a returning discount, and why not save when you go on vacation! We would truly love a chance to earn a full 5 star review from you. We hope to see you soon!
Submitted on Apr 4, 2019
Location was great, necessities were in abundance, unit was clean and ready when we arrived.
Response from Gibson Beach Rentals, Inc.
Thank you for the review of Pilot House 328-330 Lockout. We are glad you enjoyed your stay!! We hope that you will choose Gibson Beach Rentals for your next vacation stay in Destin; don't forget to mention you are a repeat guest to receive a special discount!!
Submitted on Mar 21, 2019
GBR is a great company to deal with for your vacation needs. Very professional and always courteous. This location is perfect. a walk across the pool yard and down the steps and you are in the in the middle of the action. Besides a few upgrades that need tending to (pillows, unstable coffee table) in the condo -- I would go through GBR again. Thanks for a great location, great service and great fun!
Response from Gibson Beach Rentals, Inc.
Oh no! Did you have issues with pillows and a coffee table? We sincerely apologize! Next time, please give a call. We're happy to run over and help right away. We do appreciate you letting us know and we are taking a closer look at the moment. We hope in spite of these items you've mentioned, y'all had a great vacation. Thanks again and we hope to have you join us again in the future.
Submitted on Jul 23, 2018